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INFO: Threading issues using remoting software

CatTools may experience problems starting the client threads when running on machines that use remote desktop software.


WinVNC, TightVNC and RealVNC (Virtual Network Computing)

It appears that some of these applications interrupt the windowing system and cause the client to only start one thread.
If you need to use VNC to connect to your remote CatTools system, we recommend downloading the latest release of VNC and installing the VNC Server to your remote CatTools system and the VNC Viewer to your PC or system you are remoting from.

There is a registry change which works for some versions of VNC, so you may like to check your windows registry first.
Use RegEdit to set the "use_Deferral" setting to 0 using the following procedure:

1) Shut down the VNC Server and the CatTools Service.
2) Change the 'use_Deferral' key to DWORD '0' for "CatTools.exe", "CatTools_Client.exe" and "CatTools_Manager.exe", under HKEY_CURRENT_USER\Software\ORL\VNCHooks\Application_Prefs\
3) Restart the VNC Server and CatTools Service.

Note: you must shut down the VNC Server and CatTools Service first in order to ensure your registry changes are applied.



PC Anywhere

At present, there is no known workaround to resolve the threading issues on CatTools systems which are being remoted to using PC Anywhere.


Kiwi recommends...

We recommend the use of Windows Terminal Services or Remote Desktop Connection which are based on Remote Desktop Protocol (RDP), to connect to your remote CatTools systems. To our knowledge there are no known threading issues associated with RDP.
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