Kiwi Enterprises - HOW TO: Install/Upgrade Kiwi CatTools


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HOW TO: Install/Upgrade Kiwi CatTools

Please review the minimum operating system requirements before upgrading your production CatTools system.

Whilst a typical upgrade will take approximately 1 minute to perform, this does not count the time required to first backup your system or perform upgrade validation testing.
If the CatTools installation process detects an existing earlier version installation, the devices and scheduled activities data is automatically imported into the new version when CatTools is first run.

If installing or upgrading to a CatTools version prior to v3.3.x, it is highly recommended that you first of all run CatTools in Application mode (i.e. Interactive mode, and not Service mode) in case a message-box or prompt is displayed regarding your upgrade.

As of CatTools version v3.3.1 onward, the program icons to run CatTools in Application mode (Interactive mode) and the CatTools Manager application have been removed.
Therefore, if during the installation process you selected the option to install CatTools as a Service, you will only be able to run as a service. Likewise, if you selected to install CatTools as an Application, you can only run as an application.

If you wish to change your install of CatTools from one to the other (e.g. from an Application to a Service install), you will need to re-run the CatTools installer and reselect the install type when prompted.

Suggested steps for a trouble free installation:

Review the new version release notes within the What's New section on our website for CatTools.
Log in to your machine with an Administrator level account.
Disable any anti-virus software and close any non-essential applications.
If you are upgrading or reinstalling, ensure that all CatTools programs have been shut down. Close any CatTools interface, then check the Windows Task Manager in the Processes tab to ensure that there are no CatTools executables still running.
Any custom device types and custom activities have been given unique ID numbers. For upgrades to v3.3.1 and later; ensure these ID numbers are in the range of 4000 - 4999.
As a safeguard, make a full backup your existing installation (i.e. backup the main CatTools install folder ).
Install CatTools on your machine.
Start the new version (Note: versions prior to v3.3.1, start in Application mode the first time, then change to Service mode if required).
If upgrading, test that your upgrade completed successfully by running an activity using the 'Run Now' button in the Activities pane.

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