If you find that you have created a "Run external program" Action, and the 'test' button works but the normal service operation doesn't; then it will either be a permissions issue or a problem with the executable running as a service.

We recommend you try changing the Service login to Administrator or something with more permissions. This can be done from the Services manager (Start | Programs | Administrative Tools | Services). A reboot will be required for the change to take effect.

Some executables don't like being run as a service because there is no desktop interaction or DDE support as a service. You may want to try running the executable via a batch file or enabling the "Allow service to interact with desktop" option from within the Services manager.

Below is a download link to a test program which simply stores the command line parameters passed to it into a file called "CommandLine.txt". Running this program will allow you to test the "Run external program" action to make sure that it is working as expected.

Download the test program.

If you still have issues after following the instructions provided, then please use the technical support form to receive further assistance.