ERROR: Problems after reinstalling or upgrading Kiwi CatTools to my system


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Symptoms

After reinstalling Kiwi CatTools to your system or upgrading to a later version release, you may encounter one of the following problems:

"ActiveX Error 429" issues
"Error number 0:" issues

There have been a few instances of different problems or errors being received to those listed above, however those listed above are the most common.

Reason

When reinstalling or upgrading CatTools on your system, one or more CatTools processes (executables) may have still been active on your system. This could result in corruption or failure to unregister or register, delete or overwrite components or files used by CatTools for the new installation, thus causing issues or errors when trying to run the application, an activity or start the CatTools Service.

It is important that when performing an upgrade or reinstall of Kiwi CatTools to your system that no CatTools processes are currently running. When closing down CatTools, if for any reason the program doesn't shut down gracefully or crashes, this may result in CatTools processes remaining active on the machine. These processes must be terminated before reinstalling.

Resolve

Uninstall and reinstall Kiwi CatTools to your system as detailed below:

Log in to your machine with an Administrator level account.
Disable anti-virus and close any non-essential applications/services.
Stop the Kiwi CatTools Service (if installed as Service) and close the CatTools user interface (and/or the CatTools Manager Application if using v3.2.19 or prior).
Check in the Windows Task Manager (press Ctrl + Shift + Esc) that there are no active CatTools exe's still running (hint: check in both the 'Applications' and 'Processes' tabs and also ensure you have selected the 'Show processes from all users' check-box at the bottom left of the Processes tab). End any CatTools exe's you that find still active.
Uninstall CatTools using the "Uninstall Kiwi CatTools" option from within the Start | Programs | Kiwi Enterprises | Kiwi CatTools program group.
Reboot your machine.
Wait for 1 minute (in case the CatTools Service has failed to uninstall. This will give the Service time to start itself if you have this option turned on).
Check in the Windows Task Manager again to ensure that there are no CatTools applications or processes running. End any you find.
Open the CatTools installation folder and look to see if any CatTools executables are still remaining: CatTools.exe, CatTools_Service.exe, CatTools_Client.exe, CatTools_Manager.exe. Delete any you find.
Finally, reinstall CatTools to your system and run it.

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