Permissions:
We find that problems with the archiving are caused by either having mapped drive instead of using UNC naming, or it is related to a lack of permissions granted to the service.
UNC naming:
A mapped drive is only visible to the user that actually created it. If the service is not using the same login then it will not be able to see the path when it tries to perform the archive.
A naming convention for files that provides a machine-independent means of locating the file. A UNC name will usually include a reference to a shared folder and file accessible over a network rather than a folder and file specified by a drive letter and path. For example, the UNC name for a database named Northwind.mdb on a shared directory named Samples on a computer called MyWorkstation would be \\MyWorkstation\Samples\Northwind.mdb.
Permissions issue:
When you press the 'perform archive now' button the action is performed using the current users permissions but when it does the actual logging via the service it uses the default service account, "LocalSystem". This account normally does not have sufficient permission.
You will need to change the Kiwi Service login from 'LocalSystem' to something with more permissions. We recommend using 'Administrator' to start with. To change the service login you will need to use the Windows Control Panel | Services applet. A reboot of the computer will be required for the changes to take effect.
If you are logging to a remote drive then we recommend you create a user on both systems called "kiwisyslog" and assign them both the same passwords and sufficient permissions to log to remote drives.
You will then need to change the "Log on" for Kiwi Syslog Daemon Service to this new user. You can do this from the Control panel | Services applet. A reboot will be required for the changes to be updated.