E-mail setup options

Email format:

The format of the Email message can be set to HTML/Plain text for the email action, alarm via email and statistics via email.

Sending Email via secured channel:

 Available options are,

Send alarm messages via e-mail to:

Alarm messages will be sent via e-mail when an Alarm threshold has been exceeded. Can be sent securely.

(The alarm thresholds can be set from the Alarms section.)

Enter the e-mail address or addresses you want notified when an alarm occurs. E-mail addresses must be separated by a comma.

E.g. noc@company.com,helpdesk@company.com,pager123@company.com

The checkbox on the left of the text is to enable or disable the sending of alarm e-mail.

Click here to see an example of the alarm message e-mail

Send daily statistics via e-mail to:

A daily statistics message is e-mailed out every night at midnight and contains information on log file size, disk space remaining on the archive drive, number of total messages and a breakdown of where the messages came from, on what facility and level.

The message is best viewed in a fixed font such as "Courier new" so all the columns line up. Can be sent securely

Click here to see an example of the daily statisics e-mail message

Short alarm messages (for pagers)

When this is enabled, only the subject line is used to send information. The message body part of the e-mail is not used. This is useful when the message is being forwarded to a paging service and you only have a limited amount of display space.

Keep a log file of e-mail activity

If you intend to use the e-mail feature to notify you of alarms and statistics, then you may also want to keep a log of what messages have been sent and to whom.

This log file is named SendMailLog.txt and is located in the same directory that the program is installed in.

To view this file with notepad you can use the View log button.

To delete the file and start a new log file, you can use the delete log button

Enable verbose logging

This option is very useful if the mail is not being sent correctly. All the information being sent between the program and the mail server is logged to file (The message content is not shown).

Note: If there are a lot of messages being sent, be aware that this option can use a lot of disk space.

Hostname or IP address of SMTP mail server:

This is the IP address or host name of your SMTP server. This can be your local server, or one provided by your ISP.

The host name of the mail server is usually something like mail.company.com or smtp.company.com. Below are the few Email servers.

If you do not have a local SMTP server, we recommend you use something like Mail Direct which is available from: http://www.ocloudsoft.com

Valid 'from' e-mail address on SMTP server:

It is recommended that you use a valid reply address in this field. In case of a mail failure, the SMTP server will send the bounce message to this address.

Some SMTP servers require you to specify a domain name on the end, others do not.

The address you use here will be the name that appears in the 'message from' field on your received e-mail.

If you like, you can specify a more friendly name in brackets after the address. This will be shown as the From address in the mail client.

E.g. noc@company.com (Syslog Server)

In the example above, the name "Syslog Server" will appear in the From field of the received message. Some SMTP servers may not support this format of from address and you may have to use the e-mail address only.

SMTP port:

If your SMTP server listens on a non standard port, you may specify the alternate value here. Normally SMTP servers listen on port 25. Some companies change this value for security reasons. The value may be from 1 to 65535.

Default port for SSL is 465 and for TLS is 587.

Timeout:

The timeout value is how long the program waits for a response from the SMTP server before giving up. If your SMTP is via a dial-up link or very busy, you may want to increase this value from the default of 30 seconds. The value entered can be from 1 second to 240 seconds.

SMTP Username and Password:

These options only need to be set if your SMTP server requires authentication before accepting e-mail. Most SMTP servers do not need these options set.

To enable authentication, enable the checkbox to the left and fill in your username and password for the SMTP server. These values are supplied by your network administrator, SMTP server provider or ISP.

If you need to use the POP before SMTP option for authentication. It is recommended that you download a freeware POP mailbox checker and run this on your system as well. Have it check for new messages every 5 minutes which will then allow the SMTP mail to go through. The POP before SMTP authentication may be added to a future version.

Default E-mail Delivery Options

This option allows the default importance, priority and sensitivity flags of sent e-mail message to be specified.  The e-mail recipients will recieve the messages with the various importance/priority/sensitivity levels set accordingly.

Importance:        Unspecified (Default) / High / Normal / Low

Priority:        Unspecified (Default) / Normal / Urgent / Non-Urgent

Sensitivity:        Unspecified (Default) / Personal / Private / Confidential