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This menu option will create a Tech-support zip file, suitable for sending to SolarWinds for diagnostic purposes.
The file that is created, (C:\Program Files\Syslogd\Syslogd_TechSupport.zip), can contain any or all of the following files:
| • | ErrorLog.txt - Syslog Server Error Log (Errorlog0.txt may also be present for error logs > 1MB in size) |
| • | Syslog_Server_Settings.ini - Syslog Server Settings file |
| • | Syslog_Diagnostics.txt - Syslog Server diagnositic report file |
| • | DNS-debug.txt - Syslog DNS/NetBIOS verbose debugging file |
| • | Syslogd-debug.txt - Syslog received messages debug file |
| • | Syslogd_Startup.txt - Syslog (Standard Edition) Start-up debug file |
| • | Syslogd_Service_Startup.txt - Syslog Service (Service Edition) Start-up debug file |
| • | Syslogd_Manager_Startup.txt - Syslog Manager (Service Edition) Start-up debug file |
| • | KRDP_Sessions.ini - Kiwi Reliable Delivery Protocol (KRDP) Sessions file |
| • | CacheSettings.ini - Kiwi Reliable Delivery Protocol (KRDP) cache settings file |
| • | install.log - Kiwi Syslog Server (Standard/Service Edition) Installer log file |
| • | StaticHosts.txt - DNS name resolution static hosts file |
| • | Unknown_OID_list.txt - MIB lookup unknown or unresolved OID list |
| • | Standard-YYYYMMDDHHNNSS-DebugLogN.txt - Syslog Debug versions only: Standard edition verbose debug file |
| • | Manager-YYYYMMDDHHNNSS-DebugLogN.txt - Syslog Debug versions only: Service edition (Manager) verbose debug file |
| • | Service-YYYYMMDDHHNNSS-DebugLogN.txt - Syslog Debug versions only: Service edition (Service) verbose debug file |
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