Create Tech-Support File (Zip)

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This menu option will create a Tech-support zip file, suitable for sending to Kiwi Enterprises for diagnostic purposes.

The file that is created, (C:\Program Files\Syslogd\Syslogd_TechSupport.zip), can contain any or all of the following files:

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ErrorLog.txt - Syslog Daemon Error Log (Errorlog0.txt may also be present for error logs > 1MB in size)

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Syslog_Daemon_Settings.ini - Syslog Daemon Settings file

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Syslog_Diagnostics.txt - Syslog Daemon diagnositic report file

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DNS-debug.txt - Syslog DNS/NetBIOS verbose debugging file

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Syslogd-debug.txt - Syslog received messages debug file

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Syslogd_Startup.txt - Syslog (Standard Edition) Start-up debug file

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Syslogd_Service_Startup.txt - Syslog Service (Service Edition) Start-up debug file

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Syslogd_Manager_Startup.txt - Syslog Manager (Service Edition) Start-up debug file

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KRDP_Sessions.ini - Kiwi Reliable Delivery Protocol (KRDP) Sessions file

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CacheSettings.ini - Kiwi Reliable Delivery Protocol (KRDP) cache settings file

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install.log - Kiwi Syslog Daemon (Standard/Service Edition) Installer log file

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StaticHosts.txt - DNS name resolution static hosts file

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Unknown_OID_list.txt - MIB lookup unknown or unresolved OID list

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Standard-YYYYMMDDHHNNSS-DebugLogN.txt - Syslog Debug versions only: Standard edition verbose debug file

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Manager-YYYYMMDDHHNNSS-DebugLogN.txt - Syslog Debug versions only: Service edition (Manager) verbose debug file

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Service-YYYYMMDDHHNNSS-DebugLogN.txt - Syslog Debug versions only: Service edition (Service) verbose debug file